Labhouse is a fast-growing startup that builds, launches, and scales its own AI & Productivity Apps, operating under a subscription-based business model.Based in Barcelona, Labhouse was founded by Andrés Bou and Horacio Martos (Co-Founders of SocialPoint).We operate at the intersection of mobile technology, AI, and product-driven growth, with a strong focus on experimentation and performance.Would you like to make an impact as part of a company that builds the best mobile apps used by millions of users worldwide? If so, discover your next challenge below.About the Role:We are looking for a Head of Customer Support to lead and scale our customer support function across our mobile apps. This role goes far beyond answering tickets: you will own the full support operation while playing a strategic role as the voice of the user within the company.You will lead an initial team of 3 customer support, ensuring high-quality, fast, and empathetic support at scale. At the same time, you will act as a key bridge between Customer Support, Product, and Engineering, turning user feedback,



recurring complaints, and reported bugs into actionable insights that drive product improvements.This is a hands-on leadership role. You will be deeply involved in day-to-day operations, setting standards, improving processes, automating workflows, and continuously optimizing how we support tens of thousands of users.About You:Experience & background:Proven experience in Customer Support within a tech product, preferably mobile apps or SaaS.Strong track record resolving complex, high-sensitivity tickets, such as data privacy and GDPR requests (data access, deletion, consent), invoicing and billing issues, refunds and chargebacks, and account security cases.Solid understanding of GDPR and data protection requirements applied to customer support.Experience handling a good volume of tickets while keeping quality and accuracy high.Previous experience leading a customer support team of at least 3–4 pe

📌 Head of Customer Support (Barcelona)
🏢 Labhouse
📍 Barcelona