Ofertas de Utility Scale Bess Delivery Commiss... Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.

Your day at NTT DATA The Networking Remote Field Service Engineer (L1) is an entry level engineering role, responsible for operating in region and provides a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions. Maintains the support process and ensures that requests for support are handled according to the procedures.

Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.

Provides service recovery, following resolution of incidents. Maintains secure, accurate, complete, and current configuration on configuration items (CIs). Ability to communicate and work across different cultures and social groups.

Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, Juniper, Aruba, RiverBed etc. Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.

Bachelor's degree or equivalent in Information Technology or Computing or related field.



Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc. Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.

Entry level experience in technical support to clients. Entry level experience in diagnosis and troubleshooting. Entry level experience providing remote support in Networking technologies. Entry level experience in relevant technology.

About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Integral 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D; to help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world.

NTT DATA is part of NTT Group and headquartered in Tokyo. NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. Join our growing global team and accelerate your career with us.

At Palo Alto

Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting‐edge technology and bold thinking. In order to be the cybersecurity partner of choice,



we must trailblaze the path and shape the future of our industry.

Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives. Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security and networking operations.

Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams. Serve as a customer advocate in influencing product roadmap and improvements. Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program.

Be a Go‐To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time. Performance metrics include CSAT, Renewal rate, Upsell / Cross‐sell lead identification, Reference‐ability, Renewal likelihood, Adoption, Consumption, Customer Engagement. We are committed to providing reasonable accommodations for all qualified individuals with a disability.

If you require assistance or accommodation due to a disability or special need, please contact us at.

Palo Alto

Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. Please note that we will not sponsor applicants for work visas for this position.

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