Atradius

The Atradius Group provides trade credit insurance, surety and collections services worldwide, and has a presence through 160 offices in 52 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit.

At Atradius, we believe in personal development and the Growth Mindset. Our Culture is based on teamwork, reliable accountability, constantly improving and unrivalled service. Read on more on our Career site: https://careers.atradius.com/en/careers.

Atradius Collections provides efficient, quick and flexible solutions to collect domestic and international trade debts. With a integral network of collections specialists, lawyers and insolvency practitioners worldwide, Atradius Collections serves over 15,000 customers, supporting them to reduce client’s trade risks through our efficient Business to Business focused trade invoice collections services such as Standby Services, Invoice Verification and Factoring transactions. Atradius Collections is a business unit of Atradius Group, which forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance.

Job Description

Manage and develop a portfolio of strategic Atradius Collections clients, ensuring an excellent customer experience, identifying growth opportunities, driving client retention, and working closely with Operations, Sales, and Marketing teams to maximize the value delivered to customers.

In this position your key responsibilities will be:

- End-to-end management of a client portfolio.
- Monitoring customer satisfaction and retention.
- Identifying growth opportunities, including cross-selling and upselling.
- Preparing for and participating in service review meetings.
- Coordinating with operations teams to ensure excellent service delivery.
- Monitoring Account Plans and strategic action plans.
- Analyzing service performance indicators and customer experience metrics.
- Participating in on-site client visits and industry events.





What qualification should you have? The ideal candidate will have the following profile:
Required qualifications:

- University degree, preferably in Business Administration, Economics, Law, International Relations, or a related field.
- Minimum of 2 years’ professional experience in a medium-sized or large company.
- Experience in corporate client service, account management, operations, financial services, credit insurance, debt collection, or other B2B sectors.
- Comfortable working with multiple stakeholders and managing high volumes of simultaneous workload.
- English and Spanish are essential (minimum C1 level). The candidate should be able to: conduct meetings with international clients, draft professional emails and documentation in English and participate in regional or global projects.
- Coordinate effectively with teams in other countries.
- Knowledge of Portuguese or other languages will be considered an advantage.

Other qualifications:

- Ability to understand client needs and act as a trusted advisor.
- Strong relationship-building skills, with the ability to develop long-term, high-value partnerships.
- Strong organizational skills.
- Ability to effectively prioritize multiple tasks simultaneously.
- Capacity to work under pressure while maintaining a high level of service quality.
- Excellent verbal and written communication skills.
- Confidence in delivering presentations and leading client meetings.
- Strong ability to negotiate and coordinate actions across different internal stakeholders.
- Collaborative mindset.
- Ability to work effectively in international and cross-functional environments.
- Strong focus on achieving shared objectives.
- Proactive approach to identifying improvement opportunities.




- Interest in digital transformation and emerging tools.
- Adaptability to change and new processes.

What do we offer?

- A dynamic, international and challenging work environment
- Training and support to reach your full potential including the opportunity for continuous professional development
- Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards
- Challenging tasks with individual development and training opportunities

Equal opportunities for all

The success of our organisation stands with the quality of our people and the ideas they have. Insights and innovative solutions for our customers are the result of an interplay of cultures, knowledge and experience. That is why diversity is extremely important to Atradius. To ensure that all colleagues within Atradius can develop their qualities, we promote an inclusive culture in which everyone feels involved and valued. We encourage and welcome everyone to apply to our positions.

Do you have any questions about our offer?
Maria-Angeles CAPILLA, Human Resources, is available by e-mail at [email protected].

I am Atradius! - Do you want to know who we are?
Get to know Atradius colleagues in this video: https://www.youtube.com/watch?v=NnsgT04OpTU&t;=4s

Atradius Collections provides efficient, quick and flexible solutions to collect domestic and international trade debts. With a global network of collections specialists, lawyers and insolvency practitioners worldwide, Atradius Collections serves over 15,000 customers, supporting them to reduce client’s trade risks through our efficient Business to Business focused trade invoice collections services such as Standby Services, Invoice Verification and Factoring transactions. Atradius Collections is a business unit of Atradius Group, which forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance.an find further information on our website: https://group.atradius.com

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