€20,000 EUR gross anually. Team Leader (XPENG) in
Barcelona, Spain. What you'll actually take home €20,000 EUR gross
anually One honest note on Barcelona: rents are higher than in
Lisbon or Sofia, so budget accordingly. Everything else in the
package You also get up to 200€ in bonus. The job itself The
Customer Service Team Leader will lead and develop a team of
customer and consumer service representatives, ensuring high
service standards and strong operational performance. The role
focuses on team management, KPI and SLA monitoring, performance
improvement, escalations and collaboration with Quality and senior
operational stakeholders. The position also supports training,
reporting and continuous improvement initiatives. Work schedule:
Mon-Fri 09 AM 6 PM In short: Team Leadership + Customer Day to day
that means the Customer Service Team, leader will lead and develop
a team of customer and consumer service representatives, ensuring
high service standards and strong operational performance. The role
focuses on team management, KPI and SLA monitoring, performance
improvement,



escalations and collaboration with Quality and senior
operational stakeholders. The position also supports training,
reporting and continuous improvement initiatives. Work schedule:
Mon-Fri 09 AM 6 PM In short: Team, leadership + Customer Service,
operations + KPI/SLA Management + Performance, and improvement +
Consumer Experience. What you need to bring Strong communication
and feedback skills Salesforce or CRM experience Ability to analyse
KPIs and performance data Experience with customer service
processes and best practices Fluent Chinese and English, spoken and
written Previous experience managing customer service teams Native
or near-native level of Danish Moving there To get you on the
ground: relocation payment €500 reimbursed after month 1. Life in
Spain Climate, food and late nights, plus a deep international jobs
market if you stay on. Next steps Send us your CV and we will come
back

📌 Danish-Speaking Team Leader (Barcelona)
🏢 CloserHire
📍 Barcelona