Danish-speaking role in Barcelona, Spain. €20,000 EUR
gross anually. Relocation support included. At a glance Location:
Barcelona, Spain Languages: Danish Salary: €20,000 EUR gross
anually Start: ASAP Relocation: supported — details below About the
role The Customer Service Team Leader will lead and develop a team
of customer and consumer service representatives, ensuring high
service standards and strong operational performance. The role
focuses on team management, KPI and SLA monitoring, performance
improvement, escalations and collaboration with Quality and senior
operational stakeholders. The position also supports training,
reporting and continuous improvement initiatives. Work schedule:
Mon-Fri 09 AM 6 PM In short: Team Leadership + Customer What you'll
do The Customer Service Team Leader will lead and develop a team of
customer and consumer service representatives, ensuring high
service standards and strong operational performance. The role
focuses on team management, KPI and SLA monitoring, performance
improvement, escalations and collaboration with Quality and senior




operational stakeholders. The position also supports training,
reporting and continuous improvement initiatives. Work schedule:
Mon-Fri 09 AM 6 PM In short: Team Leadership + Customer Service
Operations + KPI/SLA Management + Performance Improvement +
Consumer Experience What we're looking for Native or near-native
level of Danish Previous experience managing customer service teams
Fluent Chinese and English, spoken and written Experience with
customer service processes and best practices Ability to analyse
KPIs and performance data Salesforce or CRM experience Strong
communication and feedback skills Salary €20,000 EUR gross anually
One honest note on Barcelona: rents are higher than in Lisbon or
Sofia, so budget accordingly. Benefits Up to 200€ in bonus
Relocation support Relocation payment €500 reimbursed after month 1
Why Spain? Spain needs little selling: the climate, the food, and
cities

📌 Danish-Speaking Team Leader (Barcelona)
🏢 CloserHire
📍 Barcelona