Requirements

Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms

Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching

Comfortable with ITSM/ticketing, change control and documentation

Familiarity with scripting/automation (PowerShell/Bash) is a plus

Clear, confident communication skills — translating technical concepts for non-technical users

Subject-matter expertise in at least one of the following:

Microsoft tenant migrations

Microsoft Intune

Microsoft Endpoint Configuration Manager

SharePoint Administration

JIRA Administration

API integrations

AI adoption

What the job involves

Our COO Teams are the engine that powers Open Cosmos’ operations

This division brings together mission management, supply chain, and quality & product assurance to make sure every mission is delivered smoothly, reliably, and to the highest standards

They turn plans into action, keeping us efficient and mission-ready at all times

We're looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high-performing technology

This is a hands-on technical role — combining escalated user support,



deeper infrastructure work, and continuous improvement

You’ll be the go-to point for complex issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow

You’ll own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools

Troubleshoot, perform root-cause analysis, and implement corrective and preventative actions

Meet SLAs and communicate clearly with users and stakeholders

Administer Google Workspace, SSO/IAM, MFA and support our migration to M365 and Entra ID

Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines

Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring; liaise with providers as needed

Manage the full device lifecycle — builds, replacements, RMAs and onboarding/offboarding

Contribute to deployments and upgrades (office builds, Wi‑Fi refresh, EDR rollouts, migrations)

Improve automation, self-service, reporting and monitoring through scripting and tooling

Champion security best practice across patching, hardening, device compliance, and access controls

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📌 2nd Line IT Support Engineer (Barcelona)
🏢 EF
📍 Barcelona