In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. as a Technical Product Expert on our team, you will:

Provide technical support and assistance to customers via e-mail and phone.

Addresses, responds and resolves to customer inquiries on products and services, including installation, operational functions, troubleshooting and maintenance.

Provide response in a timely manner to customers queries and focuses on building close long-term client relationships.

Key Responsibilities & Tasks

Delivers training to OEM´s and assemblers as per request and business needs.

Deploys high level knowledge in the market and collect information for corrective action & improvement.

Takes control of OEM´s claim by escalating to key company areas if necessary.

Coordinates with Supply Chain department for parts pick-ups and replacement shipments.

Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

Consults with users to determine steps and procedures taken to identify and resolve the problem.

Prepares customer reports to track progress on improvement actions

Performs other related duties as assigned.

Required Skills





Bike industry or mechatronic background is important

Excellent verbal and written communications skills

Excellent interpersonal and computer skills

Proficient in customer focus skills

Professional and pleasant telephone and face to face manner

Availability to travel and visit customers when required

Strong analytical and problem-solving skills

Excellent time management and organizational skills

this Is a Great Match If You

Are proficient or bilingual in German plus an advanced level of English

High School graduate or Higher

Have customer care skills – ability to listen to and understand the customers' need

At least 3 years' experience in customer service environment

CMS Office Package / MS Dynamics 365 / SAP

Logistics knowledge / Training Skills / Innovation skills

In this role, we offer benefits that help support your unique lifestyle:

Full-time 39 hours/week permanent contract

Schedule: Monday to Friday, 09:00 - 18:00

Salary package: €22,500 gross/year + up to €2,400 gross/year in bonus

Barcelona office or 100% remote anywhere in Spain

Full paid training on the company and the project you'll be working on

Career development programs, specialized courses

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📌 German Speaking Technical Product Expert (remote in spain) (Barcelona)
🏢 The lemon Consulting
📍 Barcelona