Overview In this role you will manage the full lifecycle of high-value Sum Up merchants, acting as the primary contact to activate, retain, and grow their business. You will collaborate with field sales, provide tailored product training, and monitor performance to identify expansion opportunities. Your focus is on delivering proactive, high-touch support that minimizes churn and drives merchant success. This role combines relationship leadership with data-driven insights to scale payment acceptance for Italian-speaking clients. Compensaciones / Incentivos Restaurant tickets (powered by Edenred) Dedicated annual L&D; budget of 2000 30 days sabbatical after 3 years Referral bonus Office-first setup in Barcelona Commitment to Diversity and Inclusion Responsabilidades Manage the full merchant lifecycle for a portfolio of high-value clients (activation, retention, growth)



Be the single point of contact and proactively engage merchants to maximize success Deliver tailored product training remotely or onsite and facilitate seamless handoffs with field sales Monitor key account metrics and transactional data to spot growth or churn signals Upsell and cross-sell Sum Up products to drive merchant expansion Coordinate with internal teams to resolve merchant pain points Conduct proactive activation calls and retention activities; design growth campaigns to increase revenue opportunities Requisitos principales 2 to 3 years of experience managing large accounts Strong sales and upselling capabilities Excellent verbal and written communication in English and Italian Interest in data analysis and reporting Strong problem-solving and creative-thinking skills Competent knowledge of market in retail and Fn B verticals Excellent communication Relationship management Proactive and customer-focused Strategic consultancy mindset Creative problem-solving Data analysis and reporting

📌 Account manager (hvm) - italian (Barcelona)
🏢 Jobrapido
📍 Barcelona