Overview As Team Leader - Field Service Engineers in Spain, you will blend people leadership with operational excellence to drive service performance and customer satisfaction. You’ll lead a team responsible for installation, maintenance and repair of TOMRA’s sorting solutions, while also pursuing service sales opportunities and improvements. Your role balances people development with hands-on service leadership to enable sustainable growth. This position offers a meaningful chance to shape a high-performing service organization and customer experience.
Responsabilidades
Lead and develop a team of Field Service Engineers across Spain Oversee onboarding, performance management and career development Coordinate workloads, schedules and field coverage for efficiency and wellbeing Drive customer satisfaction, service quality, and loyalty Identify service sales opportunities and support commercial growth Manage dispatching, planning,
and resource allocation Support technical escalations and complex issues Contribute to continuous improvement and operational projects Participate in cross-functional projects and change initiatives Engage in customer meetings and service reviews when required
Requisitos principales
Experience as Field Service Engineer or similar internal service function Previous leadership experience preferred Strong understanding of field service operations and service delivery processes Excellent communication and interpersonal skills Fluent in Spanish and English Willingness to travel within Spain and up to 30–50% in Europe Bachelor in Electrical, Electronic, Mechanical, Mechatronics, Industrial Engineering or equivalent experience Experience with CRM, ERP or Field Service Management systems desirable Valid driving license and passport Safety-conscious with strong planning and organizational skills Leadership and coaching Customer-focused mindset Analytical and problem-solving abilities Field Service operations Service delivery processes CRM systems
📌 Team Leader Field Service Engineers (Masanasa)
🏢 Tomra
📍 Masanasa
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