Overview In this entry-level role, you join the IT Service team to provide first-line support for business applications, resolving incidents and service requests with a focus on timely, user-friendly service. You will work in an international, multi-time-zone environment and contribute to a growing support organization. The role emphasizes problem-solving, clear communication, and a customer-oriented approach. You will be part of a mission-driven technology team delivering reliable application support across the organization. Responsabilidades Act as first point of contact for users with application issues and provide initial functional support Manage incidents and service requests through their lifecycle with proper documentation and prioritization Troubleshoot common application issues and guide users on functionality or incorrect usage Escalate complex incidents to L2/L3 teams and track resolution Monitor recurring incidents and collaborate with teams to improve services Contribute to an effective support service through clear communication and structured ticket management Requisitos principales Basic understanding of business applications and IT environments Experience in Service Desk, Help Desk, Application Support or similar environments;

junior profiles welcomed Familiarity with ITSM or ticketing tools;

Service Now is an advantage Strong communication, organization, and problem-solving skills Availability to work from Madrid or Barcelona in a hybrid model and support across multiple time zones Customer-service mindset Strong communication Organizational skills ITSM Incident management Ticketing tools

📌 Multiple It Business Systems Analysts Specializations Entry Professional - Hitachi (Barcelona)
🏢 Jobrapido
📍 Barcelona