Overview In this VP role, you will shape and lead the Customer Success Management function within Sum Up’s Operations Tribe, spanning activation, onboarding, retention, and account management across markets. You will build the leadership, cadence, and culture that scale commercial performance and directly influence how millions of small businesses experience Sum Up. You’ll own the merchant growth lifecycle, drive cross-functional alignment, and translate customer insight into product and strategy decisions. This is a high-impact, scale-focused leadership opportunity in a fast-growing fintech environment. Compensaciones / Incentivos office-first Barcelona setup diversity and inclusion focus virtual stock option programme annual L&D; budget for development (EUR 2,000) 23 days of paid leave plus holidays subsidised restaurant tickets and Monday breakfasts Responsabilidades Own the full merchant growth lifecycle from activation to retention, upsell, and key account management with strategy and execution across segments Build and scale a growing team with structured operating cadence and coaching culture to sustain commercial performance Drive performance metrics such as net revenue per rep, activation rates,



and health scores using data-driven insights Partner with Finance, Product, Marketing, and Sales to align priorities and justify investments Represent the commercial voice at senior leadership level, translating merchant insights into product and strategy decisions Requisitos principales Proven track record leading commercial or customer success functions in high-growth tech or fintech Experience scaling revenue-generating teams across multiple (EMEA) markets History of achieving and sustaining net revenue or MRR targets with upsell, retention, and key account motions Data-driven performance management with OKRs, forecasting, and investment case development Strong stakeholder management and ability to influence cross-functional teams at senior levels Ability to operate strategically and execute tactically while balancing both long-term buildout and short-term delivery strong communication and presence with credibility among senior stakeholders influencing skills across cross-functional teams data-driven decision making and performance management OKR governance forecasting and investment case building data analysis and performance metrics

📌 Vp customer success management (Barcelona)
🏢 Jobrapido
📍 Barcelona