Overview In this role, you will own the full lifecycle of high-value merchant accounts, from onboarding to retention and growth, acting as the primary advisor and single point of contact. You’ll work closely with cross-functional teams to ensure activation, proactive support, and strategic guidance that drives merchant success and transaction growth. The position combines high-touch relationship management with data-informed decision making to maximize value for both merchants and Sum Up. You will engage in tailored training, upsell relevant products, and identify churn risks to protect and expand the portfolio. Compensaciones / Incentivos Restaurant tickets (Edenred) L&D; budget of 2000 per year 30 days sabbatical after 3 years Diversity and inclusion commitment Office-first setup in Barcelona Referral bonus Responsabilidades Conduct merchant discovery calls and ensure smooth activation Deliver tailored product training remotely or onsite Collaborate with field sales to ensure seamless deal closure and transition Act as primary relationship manager to provide priority support and strategic consultations Monitor transactional data and account metrics to identify growth or churn signals Upsell and cross-sell Sum Up products to merchants for expansion Coordinate with internal teams to resolve merchant pain points Proactively activate merchants and drive engagement to reach TPV targets Conduct personalized trainings and retention activities to keep merchants satisfied Execute ad-hoc growth campaigns to boost engagement and revenue opportunities Requisitos principales 2 to 3 years of experience managing large accounts Strong sales and upselling capabilities Excellent verbal and written communication in English and German Interest in data analysis and reporting Strong problem-solving and creative thinking for client solutions Competent knowledge of market (retail, Fn B verticals) Excellent communication Relationship management Proactive and customer-focused approach Analytical mindset Creative problem-solving Data analysis and reporting

📌 Account manager (hvm) - german - sumup (Barcelona)
🏢 Jobrapido
📍 Barcelona