Overview As a Client Services Specialist at Autodesk, you ensure timely, empathetic support to customers and partners, resolving access and product issues and guiding users through self-service resources. You’ll work with cross-functional teams to deliver efficient service and contribute to partner enablement and training. The role combines hands-on troubleshooting, content creation for a shared knowledge base, and proactive communication across multiple channels. You will play a key part in shaping a positive, knowledgeable customer experience and driving improvements in processes and tools. Compensaciones / Incentivos base salary (Ireland) 31,500–46,200 EUR annual cash bonuses stock grants comprehensive benefits package opportunity for overtime benefits package beyond salary Responsabilidades Ensure customers have immediate access to purchased Autodesk software and troubleshoot access issues Communicate with customers/partners via phone, chat, and email Handle support requests including order processing, licenses, sign-in, and presales inquiries Conduct Autodesk Account how-to sessions and remote assistance as needed Serve as SME on Autodesk policies, processes, and tools Drive partner enablement, onboarding, training,



and participation in forums and reviews Educate customers/partners on self-serve resources and create training content Create/modify knowledge base content for internal and external use Collaborate with cross-functional teams to deliver solutions and align with sales for campaigns and order-related queries Act as liaison with multiple departments and advocate for customers/partners Identify process improvements, system enhancements or automation to reduce effort Adhere to Autodesk Great Behaviors Guide and meet/exceed KPIs Requisitos principales Proficient with Windows operating systems and Microsoft Office Ability to learn internal applications and partner/customer platforms Experience in a fast-paced, customer-facing role Strong teamwork, accountability, and attention to detail Fluency in English and German and/or French Willingness to work varying shifts and overtime as needed Experience in a customer service environment strong communication (verbal and written) customer-oriented mindset team player Windows OS proficiency Microsoft Office proficiency remote access tools capability

📌 Client services specialist - german + french speaking - barcelona
🏢 Jobrapido
📍 Barcelona