Location:

Barcelona, Spain (Hybrid – Office in Torre Mapfre) Salary:

€27,468.29 gross/year + 30% performance bonus Languages:

Native-level German, English or Spanish (for internal onboarding) Experience:

Entry-level / Junior profiles (working students / part-time students accepted) Other:

Full-time or part-time options available (min. 20 hours) WHAT IS THE PROJECT?

The project is about bringing your talent and ambition to our client, a integral leader in the travel and hospitality industry. As an iconic Italian cruise line, our client is part of Carnival Corporation & plc and offers millions of guests worldwide unforgettable vacation experiences in the Mediterranean, Northern Europe, and the Caribbean. From the dynamic Customer Hub in Barcelona, a multicultural team of around 152 employees supports four key European markets across customer service, sales, and VIP care. You will join a dedicated DACH team of around 50 colleagues delivering top-tier travel experiences for German-speaking guests. AND WHAT IS MY ROLE IN IT?

As a Cruise Expert for the German market, you will be the central commercial and service point of contact for our client's German-speaking customers. You will combine sales and consultative service to turn travel inquiries into dream vacations. Handling incoming inquiries via inbound calls, emails,



and written channels Splitting your responsibilities between existing customer care (60%) and new customer acquisition (40%) Identifying customer needs, handling objections, and recommending tailored cruise packages, shore excursions, and premium onboard experiences Converting inquiries and leads into firm bookings and reactivating existing customers Updating reservations and maintaining customer data in the CRM system Working closely with the service team to ensure a consistently outstanding customer experience Achieving productivity, call, and sales targets OK, AND WHAT DO I NEED FOR THIS?

Native-level written and spoken German Proficiency in English or Spanish (for internal communication) A customer-oriented mindset with strong communication and empathy skills Interest in sales-driven customer service, sales, or the hospitality/tourism industry Motivation to work target-oriented in a team toward sales and quality goals THAT’S ALL?

You are an enthusiastic, empathetic personality who enjoys helping people plan unforgettable experiences. You feel comfortable in a dynamic, goal-oriented environment, adapt flexibly to shift models and sales campaigns, and bring team spirit to a multicultural workplace.

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📌 Travel Sales Agent - German Speaker (Barcelona)
🏢 blu
📍 Barcelona