ServiceNow Solution Architect – SPM & Telco Remote · Spain or PortugalAbout the role We're looking for a Senior ServiceNow Solution Architect specialising in Strategic Portfolio Management (SPM) with experience in the telecommunications sector to provide technical leadership and thought leadership to both our clients and internal teams. You will lead platform design, integration architecture, and technology strategy — ensuring every solution delivered is scalable, elegant, and of the highest quality.Why join us? HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.FULLY REMOTE IN SPAIN — Work from wherever you're most productive. No relocation, no commute, full flexibility.CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment.A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.What's in it for you Restaurant tickets for every working dayPermanent contract — we're investing in a long-term relationshipFlexible benefits: Gympass and nursery tickets through our versátil retribution schemeReferral bonus — bring great people in and get rewardedCompetitive salary and bonuses — let's talk numbers on our first callWhat you'll bring 5+ years of hands‑on experience on the ServiceNow platform5+ years of experience in General Consulting, Service Management,



or Software Development — we're looking for senior profiles, though we may consider exceptional candidates with less experience given the scarcity of this specialisation in the market3+ years of experience in project/portfolio management implementations or PMO consulting roles2+ years of experience working with telecommunications clients or within a telco environmentServiceNow Certified System Administrator (CSA) — requiredServiceNow CIS-SPM — requiredCIS-ITSM + 2 additional ServiceNow CIS certifications — requiredServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) — desiredFamiliarity with Telecommunications Service Management (TSM) or TM Forum frameworks — highly desirableDegree or equivalent in Computer Science or Information Technology;
post‑graduate degree ina software‑related field is a plusHands‑on experience with ServiceNow SPM: Demand Management, Project & Portfolio Management, Resource Management, and Agile DevelopmentExperience configuring Investment Planning and roadmap capabilities within SPMUnderstanding of telco‑specific processes: network inventory, service assurance, and BSS/OSS ecosystemsFamiliarity with TM Forum Open APIs and telco industry data modelsDevelopment background: JavaScript, HTML, CSS, JavaScript frameworks, and integrationsExperience working in Agile development environmentsKnowledge of software development life cycle managementKnowledge of ITIL — Foundation level preferredStrong analytical thinking, problem‑solving,



and attention to detailActive listening and strong interpersonal skillsProfessional working proficiency in English (B2 or above) — required for client‑facing meetings, calls, and workshopsValuable Professional working proficiency in Spanish or Portuguese (B2 or above)What you'll do Provide technical leadership and thought leadership to clients and internal teams on platform design, integration architecture, and technology strategyLead and mentor developers and architects across business, information, application, software, and technology disciplinesDesign, document, and communicate the integration approach for all architectural componentsResearch, analyse, and propose solution alternatives that address specific business needs across service linesEducate clients and negotiate the right technical solutions for their contextDeliver a positive, value‑adding experience to clients in every interactionAct as the final escalation point for technical decision‑making within a programmeEnsure all artefacts, configured components, and interactions meet the highest quality standardsAssist in scoping new opportunities and designing tools and techniques for efficient deliveryBuild and develop high‑performing delivery teamsProvide technical coaching and oversight to developers and architectsDefine domain‑specific evaluation processes for hiring that fit market needsIdentify emerging skill sets needed by the team and define training plansAlign resource requirements based on demand projections in partnership with HRCognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.#J-18808-Ljbffr

📌 Servicenow solution architect – spm & telco (spain or portugal) (Ourense)
🏢 Cognizant
📍 Ourense