Apply for Scaled Customer Success Manager DACH at Serrala in Barcelona, CT, ES. This Full time on site position offers great opportunities for career growth. Scaled Customer Success Manager DACH Location: Barcelona, Spain Contract: full time & indefinite Language(s): Native German required, full professional proficiency in English Serrala is the general leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications. Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments. Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community. Join us as we lead the future of finance automation! About the role: Key Responsibilities

1. Migration Ownership Own the customer relationship through migration Cloud: readiness, cutover, and adoption in the weeks after go live
Track and report cutover acceptance, adoption, and sentiment as part of the program's KPI reviews
Lead customer communication ahead of migration: set the value case, collaborate with onboarding Teams, support webinars, and keep customers informed as their wave approaches
Spot churn risk early and bring in the right support - executive sponsorship, a tailored migration plan, or a direct conversation - before it becomes a retention issue




Partner with the implementation partner and Migration team on delivery, while keeping ownership of the customer relationship
Feed risks, blockers, and customer feedback into the Transformation Office so they get resolved at the right level
2. Retention and Gross Revenue Retention (GRR) Co-own GRR for a large book of business Help define and execute our scaled strategy, including the Early Warning System Monitor customer health using Planhat, Salesforce, and support data, and act on risk signals Trigger churn mitigation playbooks when indicators decline Drive renewal readiness through structured digital touchpoints and targeted 1:1 conversations Deliver predictable renewal outcomes across the portfolio
3. From QBR to Scaled Engagement Design and run lifecycle programs covering adoption, renewal preparation, and expansion awareness You support demo and value-based selling for Cloud Run QBRs and EBRs with your most strategic accounts Assign escalations to the right team and bring them to resolution Work with Customer Marketing to align campaigns to the customer lifecycle Define needs for webinars, digital campaigns, office hours, and enablement programs Build playbooks that reduce time to value and increase feature adoption Use automation and segmentation to prioritize engagement
4. Expansion Collaboration Identify upsell and cross-sell opportunities through customer insights, stakeholder engagement, and usage data Partner with

📌 Scaled customer success manager dach at serrala (España)
🏢 Serrala
📍 España