We are looking for a Staff Software Engineer - SRE to help us support our highest value Grafana Cloud customers by increasing the reliability of our Cloud databases that are based on Mimir, Loki, Tempo, and Pyroscope. We provide these databases as a SaaS product from AWS, GCP, and Azure across all regions

The SRE team is embedded within the Mimir, Loki, and Tempo squads and focuses on ensuring that Grafana Cloud’s database products deliver exceptional reliability for our highest-SLA customers. In this role, you will: Partner closely with product engineering squads (embedded model)

Own production reliability for high-SLA and complex customer environments
Design and implement automation to scale our reliability practices
Ensuring our customers meet our SLO targets
Define and evolve per-tenant SLOs and reliability models
Proactively reduce SLO burn to prevent repeat incidents
Serving as a primary escalation point and on-call for relevant incidents
Lead customer-impacting incident response and post-incident reviews
Contribute to design docs and code reviews
Influence feature design to ensure production scalability and operability
Build automation to eliminate toil where needed
Improve alert quality and reduce noisy escalations
We seek a staff software engineer operating at the intersection of customer needs, production systems, and product engineering
Regular 1:1s to with your manager and colleagues

Reviewing and creating SLOs, proactively investigating ways in which we can further reduce budget burn for those SLOs, which can be self-directed or as the result of learnings from incidents, and may include improvements to monitoring, automation, increasing self-healing, auto-scaling, etc

Improve observability of customers within their environments

Designing and implementing solutions to ensure reliability and scalability of our environments can meet rapidly increasing demands
Develop fault-tolerant design patterns ensuring that we are considering reliability at all stages of the service lifecycle
Collaborating with our Engineering Leaders to help define and influence product strategy, roadmaps and technical designs





Participate in PR review and collaborating with other engineers on their Design Docs

Teach others about Site Reliability Engineering and communicate best practices to be applied early in development of new features and functionality
Participate in Incident Response when applicable, including investigation through to resolution, PIR, and communication with customers via Bridge calls where necessary

Benefits Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year

Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India

Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany

Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned

Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space

Choice of tech: There’s no one-size‑fits‑all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years

Mindfulness: When you join the team,



you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers

General Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists
Paid parental leave: Grafana offers paid parental leave to all eligible new parents. This offers Grafanistas time to bond with and care for their children in the first year after birth or adoption
You may not meet every requirement, and that’s okay.
If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity
Ability to reason about performance, scaling, and failure modes
Experience operating multi-tenant systems in production
Experience with Linux operating systems internals, and some knowledge of networking, cloud storage, and scaling
Strong experience designing and implementing SLOs
Ability to partner deeply with product engineering teams

Experience with one or more programming languages (e.g. Go, Python, Java, etc)

Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.)

8+ years engineering experience, 4+ in SRE/CRE/production engineering. Strong preference for those with formal customer reliability engineering experience

Excellent problem-solving and troubleshooting skills

Experience with calmly and actively participating in blame‑free Incident Response, following up on actions, and writing high quality PIRs (Post Incident Reviews, a.k.a. post‑mortem documents)
Strong experience with technical leadership, leading a team through projects, mentoring other engineers on the team and serving as a force‑multiplier
Comfortable working within an engineering team where individuals are encouraged to have a strong sense of autonomy and self‑direction

We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!)

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📌 Staff Software Engineer (Databases SRE) (Sevilla)
🏢 Grafana
📍 Sevilla