We are looking for an IT O&L; System Lead to ensure the operational excellence, stability, and compliance of a group of systems and applications within a global IT environment.

In this role, you will oversee day-to-day system operations, ensuring compliance with IT standards and coordinating activities across business and IT teams. You will combine IT Service Management practices with a solid technical understanding of infrastructure, cloud, databases, networking, and data platforms, while supporting system transitions, enhancements, and lifecycle management.

TASKS & RESPONSIBILITIES :

- Monitor SLAs, access and identity controls, audit trails, and other operational requirements.

- Ensure operational compliance and maintain the required system documentation.

- Coordinate backup, recovery, disaster recovery testing, and infrastructure patching activities.

- Manage incidents, problems, and changes throughout the system lifecycle.

- Implement small software enhancements and configuration changes.

- Coordinate software management and system-related activities across IT and business teams.

- Collect, assess, and process demands from business users.

- Work with Infrastructure teams on system remediation, migration, replacement, and decommissioning.

- Coordinate system archiving and retirement activities.

- Support the onboarding of systems from functional areas into the EOC.

- Oversee knowledge transfer, shadowing, and reverse-shadowing during system transitions.

- Communicate transition progress and results to the EOC reporting team.

- Contribute to continuous improvement and operational excellence across assigned systems.

SKILLS :

- 2 years of experience as a System Lead or in a similar IT operations/support role.

- Solid understanding of IT infrastructure, including databases, servers,



cloud platforms, and networking.

- Knowledge of IT Service Management and ITIL principles; ITIL v3/v4 Fundamentals certification.

- Working knowledge of AWS services such as Glue, PySpark, Lambda, S3, SNS, Step Functions, and Airflow.

- Knowledge of data transformation and modelling using Snowflake and dbt.

- Advanced Python and SQL skills.

- Knowledge of Infrastructure as Code, particularly AWS CDK or CloudFormation.

- Understanding of CI/CD tools such as Jenkins, AWS CodePipeline, and AWS CodeBuild.

- Familiarity with data integration tools such as SnapLogic.

- Experience with Incident, Problem, and Change Management.

- Strong organizational, communication, and stakeholder management skills.

- Customer-oriented approach and ability to work effectively within international teams.

- Excellent English, both written and spoken.

NICE TO HAVE Service Requirements

- Previous experience supporting systems in a regulated environment.

- Broader IT technical support experience covering hardware, software, networking, and databases.

- Experience coordinating system migrations, transitions, or decommissioning activities.

- Familiarity with multicultural and globally distributed organizations.

- Additional languages such as German, Japanese, Mandarin, or Spanish.

- ITIL certification beyond Fundamentals.

SCHEDULE :

- 08h-17h from Monday to Friday (flexible)

- 4 days by remote, 1 day office work (every thursday)

CONDITIONS :

- Salary package based on your profile.

- Ticket restaurant included in-office hours.

- Adaptable compensation plan (free of income tax) where we provide you with medical insurance, public transport ticket and childcare check.

- Discounts in gym network.

- Training catalogue.

Our goal is that you are well in every way!

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📌 It o&l system lead | pharma (100% remote from spain or portugal) (Madrid)
🏢 remoteo
📍 Madrid