We are looking for a Staff Software Engineer
Lea el resumen de esta posibilidad para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren.
- SRE to help us support our highest value Grafana Cloud customers by increasing the reliability of our Cloud databases that are based on Mimir, Loki, Tempo, and Pyroscope.
We provide these databases as a SaaS product from AWS, GCP, and Azure across all regionsThe SRE team is embedded within the Mimir, Loki, and Tempo squads and focuses on ensuring that Grafana Cloud’s database products deliver exceptional reliability for our highest-SLA customers.
In this role, you will:Partner closely with product engineering squads (embedded model)Own production reliability for high-SLA and complex customer environmentsDesign and implement automation to scale our reliability practicesEnsuring our customers meet our SLO targetsDefine and evolve per-tenant SLOs and reliability modelsProactively reduce SLO burn to prevent repeat incidentsServing as a primary escalation point and on-call for relevant incidentsLead customer-impacting incident response and post-incident reviewsContribute to design docs and code reviewsInfluence feature design to ensure production scalability and operabilityBuild automation to eliminate toil where neededImprove alert quality and reduce noisy escalationsWe seek a staff software engineer operating at the intersection of customer needs, production systems, and product engineeringRegular 1:1s to with your manager and colleaguesReviewing and creating SLOs, proactively investigating ways in which we can further reduce budget burn for those SLOs, which can be self-directed or as the result of learnings from incidents, and may include improvements to monitoring, automation, increasing self-healing, auto-scaling,



etcImprove observability of customers within their environmentsDesigning and implementing solutions to ensure reliability and scalability of our environments can meet rapidly increasing demandsDevelop fault-tolerant design patterns ensuring that we are considering reliability at all stages of the service lifecycleCollaborating with our Engineering Leaders to help define and influence product strategy, roadmaps and technical designsParticipate in PR review and collaborating with other engineers on their Design DocsTeach others about Site Reliability Engineering and communicate best practices to be applied early in development of new features and functionalityParticipate in Incident Response when applicable, including investigation through to resolution, PIR, and communication with customers via Bridge calls where necessaryBenefitsVacation: Balance is key.
Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave.
We also take a breather on a number of Grafana Shutdown Days each yearHealthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and IndiaRetirement planning: There’s no time like the present to start saving for your future.
We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and GermanyProfessional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally.
Want to attend a conference or training? Go ahead.
Just pass on what you learnedWork location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home.
If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working spaceChoice of tech: There’s no one-size‑fits‑all when it comes to the tech required to do your job.
Choose the laptop and accessories you need when you join us, and we’ll refresh them every three yearsMindfulness: When you join the team,



you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation.
Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainersGlobal Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialistsPaid parental leave: Grafana offers paid parental leave to all eligible new parents.
This offers Grafanistas time to bond with and care for their children in the first year after birth or adoptionYou may not meet every requirement, and that’s okay.If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunityAbility to reason about performance, scaling, and failure modesExperience operating multi-tenant systems in productionExperience with Linux operating systems internals, and some knowledge of networking, cloud storage, and scalingStrong experience designing and implementing SLOsAbility to partner deeply with product engineering teamsExperience with one or more programming languages (e.G.
Go, Python, Java, etc)Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.)8+ years engineering experience, 4+ in SRE/CRE/production engineering. xhfqzwm
Strong preference for those with formal customer reliability engineering experienceExcellent problem-solving and troubleshooting skillsExperience with calmly and actively participating in blame‑free Incident Response, following up on actions, and writing high quality PIRs (Post Incident Reviews, a.K.A.
post‑mortem documents)Strong experience with technical leadership, leading a team through projects, mentoring other engineers on the team and serving as a force‑multiplierComfortable working within an engineering team where individuals are encouraged to have a strong sense of autonomy and self‑directionWe highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!)
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📌 Staff Software Engineer (Banyoles)
🏢 Grafana
📍 Banyoles