Who you are
- If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you
- [Hard requirement] Proficiency in written and verbal German (native or near-native level) and good written and verbal skills in English
- 0-2 years of experience in a customer-facing role
- Tech-savvy, a critical and logical thinker
- Proven problem-solving skills and a knack for finding solutions
- Structured, and organized, with good time management and attention to detail
- Confidence, adaptability, and a positive attitude
- Prior experience in SaaS/software CS is preferred (this is not a call center position)
- Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you
What the job involves
- As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team in EMEA based in Spain.



As a Customer Service Consultant for the DACH and international markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavours to new heights
- As a Customer Service Consultant for the Dach & International markets, you will mainly focus on supporting German, and English-speaking European customers. You will be at the forefront of ensuring our client's long-term satisfaction and success
- Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world
- Investigate and resolve system issues collaboratively with the product department
- Deliver efficient and effective customer support via email and phone channels
- Build and nurture customer relationships to enhance retention and loyalty
- Offer creative solution

📌 Junior Customer Service Consultant (España)
🏢 Virtuagym
📍 España