Our client is a leading global premium wines & spirits company, operating across
160+ countries with 240+ brands
.

The company is undergoing a major
global transformation from JD Edwards to SAP
, and we are looking for a Service Manager to play a key role in ensuring the successful transition and long-term stability of the new IT landscape.

Your responsibilities
- Design and govern ITIL processes
across Incident, Problem, Change and Request Management.
- Establish effective
IT Service Management governance and service design
for the new SAP environment.
- Drive Service Management readiness throughout
SAP implementation, Go-Live and Hypercare
.
- Lead Major Incident Management and act as a global escalation point.
- Manage service performance, KPIs and reporting through
ServiceNow and Power BI
.
- Coordinate global service delivery with internal teams and external vendors.




- Drive continuous improvement across global IT services.

What we're looking for
- 5+ years of experience in IT Service Management or Service Delivery.
- Strong knowledge of
ITIL v4, governance and process design
.
- SAP implementation or SAP support/service governance experience is highly desirable.
- Experience with
ServiceNow
or similar ITSM platforms.
- Experience managing external vendors and international stakeholders.
- Agile experience is a plus.
- Fluent English and Spanish.

Why join?
- Key role in a
major global SAP transformation
.
- International environment and strong career development opportunities.
- Hybrid working model + adaptable hours.
- Private health insurance and parking.
- Competitive salary + annual performance bonus.

📌 Service Manager (Madrid)
🏢 ISG International Service Group
📍 Madrid