Are you a
Service Delivery Manager - AWS
seeking a
new interesting challenge
? ?

If your answer is yes, it’s your lucky day so keep reading,
it can be just what you're looking for
?

✍️
WHAT WILL YOU DO?

We are looking for a
dynamic, proactive and talented person
to join our team and perform the following
tasks
:
- Manage end-to-end IT service delivery and act as a key operational point of contact.
- Coordinate governance and communication across TCS, AWS and customer stakeholders.
- Monitor service commitments, risks, issues, actions and operational performance.
- Lead service reviews and ensure timely reporting and escalation.
- Drive corrective actions and continuous service improvement.
- Coordinate delivery teams and maintain clear ownership of operational priorities.

?
WHAT (TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE?
- AWS and cloud-service environments.
- IT service management and governance practices.
- Service reporting and operational performance monitoring.
- Risk, issue, action and escalation management.




- Continuous service improvement methodologies.
- ITIL or comparable service-management frameworks.

?
WHAT ARE WE LOOKING FOR?
- Strong experience as a Service Delivery Manager in enterprise IT services.
- Strong customer-facing communication and stakeholder-management skills.
- Experience with service governance, reporting, risk management and escalation.
- Ability to coordinate multidisciplinary and multi-company teams.
- Fluent Spanish.
- Availability to work in a hybrid model in Madrid.
- University degree, FP qualification or equivalent professional experience in IT, Engineering, Business Management or a related discipline.
- English, AWS/cloud-service delivery, banking-sector experience and ITIL certification will be valued.

?
WHERE AND WHEN?
- Workplace: Hybrid model in Madrid, with two days per week at the client site. Final arrangements are subject to confirmation.
- Work Schedule: Business Hours

?
WHAT CAN WE OFFER YOU?
- *Permanent

📌 Service Delivery Manager (Madrid)
🏢 Tata Consultancy Services
📍 Madrid