Requirements- Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms- Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching- Comfortable with ITSM/ticketing, change control and documentation- Familiarity with scripting/automation (PowerShell/Bash) is a plus- Clear, confident communication skills — translating technical concepts for non-technical users- Subject-matter expertise in at least one of the following:- Microsoft tenant migrations- Microsoft Intune- Microsoft Endpoint Configuration Manager- SharePoint Administration- JIRA Administration- API integrations- AI adoptionWhat the job involves- Our COO Teams are the engine that powers Open Cosmos’ operations- This division brings together mission management, supply chain, and quality & product assurance to make sure every mission is delivered smoothly, reliably, and to the highest standards- They turn plans into action, keeping us efficient and mission-ready at all times- We're looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high-performing technology- This is a hands-on technical role — combining escalated user support,



deeper infrastructure work, and continuous improvement- You’ll be the go-to point for complex issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow- You’ll own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools- Troubleshoot, perform root-cause analysis, and implement corrective and preventative actions- Meet SLAs and communicate clearly with users and stakeholders- Administer Google Workspace, SSO/IAM, MFA and support our migration to M365 and Entra ID- Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines- Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring; liaise with providers as needed- Manage the full device lifecycle — builds, replacements, RMAs and onboarding/offboarding- Contribute to deployments and upgrades (office builds, Wi‑Fi refresh, EDR rollouts, migrations)- Improve automation, self-service, reporting and monitoring through scripting and tooling- Champion security best practice across patching, hardening, device compliance, and access controls#J-18808-Ljbffr

📌 2nd Line It Support Engineer (Barcelona)
🏢 EF
📍 Barcelona