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Languages:
Native-level German, English or Spanish (for internal onboarding)
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Experience:
Entry-level / Junior profiles (working students / part-time students also accepted)
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Other:
Full-time or part-time options available (min. 20 hours)
WHAT IS THE PROJECT?
The project involves bringing your talent and ambition to our client, a integral leader in the travel and hospitality industry. As an iconic Italian cruise line, our client is part of Carnival Corporation & plc and offers millions of guests worldwide unforgettable vacation experiences in the Mediterranean, Northern Europe, and the Caribbean. From the dynamic Customer Hub in Barcelona, a multicultural team of around 152 employees supports four key European markets in customer service, sales, and VIP care.
You will become part of a dedicated DACH team of approximately 50 colleagues who enable German-speaking guests to enjoy first-class travel experiences.
AND WHAT IS MY ROLE IN IT?
As a Cruise Expert for the German market, you are the central commercial and service point of contact for our client's German-speaking customers. You combine sales and advisory service to turn travel inquiries into dream vacations.
- Handling incoming inquiries via inbound calls, emails, and written channels
- Splitting your responsibilities between supporting existing customers (60%) and acquiring new customers (40%)
- Identifying customer needs, handling objections, and recommending tailored cruise packages, shore excursions, and premium onboard experiences
- Converting inquiries and leads into firm bookings as well as reactivating existing customers
- Updating reservations and maintaining customer data in the CRM system
- Working closely with the service team to ensure a consistently excellent customer experien