Purpose of the Job

The In-Market Quality Manager serves as the regional face of Quality for the region, acting as the primary connection between customers, markets, operational sites and global functions.

The role represents the Voice of the Customer and Voice of the Market within Sonova, ensuring that quality concerns, customer feedback, emerging issues and major incidents are effectively communicated, escalated and translated into coordinated action.

The In-Market Quality Manager drives alignment between Group Companies, operational sites, key accounts, global QARA and HQ functions, ensuring rapid response to quality issues and effective execution of hypercare activities.

The role complements Post Market Surveillance by providing qualitative customer and market perspectives, while ensuring quality activities within the region are effectively coordinated and executed.

Tasks & Responsibilities

Regional Quality Leadership & Voice of Customer
- Act as the primary Quality representative for the region.
- Represent customer and market quality concerns within Sonova.




- Bring qualitative customer and field insights into quality decision-making.
- Provide regional quality visibility and ensure alignment between local and global stakeholders.
- Ensure markets remain informed regarding quality investigations, corrective actions and major quality initiatives.
- Support leadership teams with market quality insights and recommendations.
- Provide local business and sales team with product performance, quality and reliability insights relevant to their markets

Key Account & Customer Quality Management
- Serve as quality business partner for customers and key accounts.
- Support customer escalations related to product and service quality.
- Coordinate quality communication between customers, GCs, operational sites, general QARA team (QA-Ops, Supplier Quality, Quality ME) and HQ.
- Participate in customer visits, quality reviews and business reviews.
- Support recovery activ

📌 In-Market Quality Manager (Alicante)
🏢 Sonova
📍 Alicante