Overview In this Technical Service Lead role, you will steer technical service across the EMEA region for the Packaging Coatings segment, leading a team and coordinating trials and customer support. You’ll work closely with customers, plants, and suppliers to optimize machinery settings and troubleshoot issues, while applying Best-in-Class trial methodologies. Your work will shape plant relationships, drive continuous improvement, and elevate technical capabilities across the segment. Responsabilidades Attend important trials across the entire EMEA region Lead technical assistance to major customers and provide trial support Improve machinery settings and ensure trials and plant activities meet standards Apply Best-in-Class line trial and plant audit methodologies (Secure Launch, PPG quality tools)



Deliver training programmes to broaden skills within PPG and at customer facilities Partner with equipment suppliers to enhance technical support capability Provide post-conversion technical support to maintain plant relationships and resolve problems (Kepner-Tregoe) Initiate continuous improvement programmes at customer facilities Establish working partnerships with plants and with PPG peers Use Technical Support Share Point site to share data globally Troubleshoot at customer sites and investigate failed trials to prevent recurrence Collaborate with Segment Support labs for trial can items and local development Requisitos principales Minimum 5 years in a technical support or service role in coatings or packaging Chemistry, Chemical Engineering or Engineering background English professional level Willingness to travel within EMEA up to 70% cross-functional collaboration customer-focused communication problem solving technical service and trial execution plant and machinery optimization Kepner-Tregoe problem analysis

📌 Technical Service Lead Emea - Rubí
🏢 Jobrapido
📍 Rubí