HP AM Competence center engineer

Description -

Job Summary
• This role is to become part of the customer support organization in EMEA, as Competence Center engineer, on this role the candidate will be responsible for understanding complex technical situations at customer site and to identify the required technical solutions, occasionally leading in the implementation of detailed technical solution for enterprise-level end-customers. The role requires deep support and collaboration mindset to satisfy clients' needs, using extensive knowledge across a broad spectrum of the organization's technology. The role provides leadership in integration activities and planning for complex system environments. The role also contributes to organization’s profitability by improving customers uptime, productivity and customer engagment with our technology and products.

Responsibilities

• Responsible for understanding complex technical situations at customer site and to identify the required technical solutions





• Implements either a portion or the entirety of the technical solution in alignment with technical department.
• Demonstrates comprehensive knowledge across a wide spectrum of organization’s technology to develop detailed action plans to resolve customer situations.
• Offers technical support and expertise in applying technology to defined business segments, providing insights into solution and integration opportunities for these segments.
• Takes on a leadership role in communicates across organization and support teams the technical knowledge (shifh left)
• Contributes to knowledge tools and communities, ensuring documentation and sharing of project insights, and encourages participation and contributions from others in professional communities.
• Engages in pre-sales activities and collaborates with sales/principals to support the selling process.
• Creates internally published materials, such as knowledge briefs and service delivery kit components, and ensures adhere

📌 HP AM Competence center engineer (San Cugat del Vallés)
🏢 HP
📍 San Cugat del Vallés