Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
We are PCI.
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our general network to pioneer and shape the future of PCI.
Main Responsibilities
- Provides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy.
- Computer setups, which includes, but is not limited to: Operating Systems setup, installation of MS updates, Anti-Virus installation / configuration, software installation / configuration, network configuration, image / re-image PC / laptops/Tablets.
- iPhone setup & IOS troubleshooting.
- Engages in research and in-depth troubleshooting to resolve technical issues. Consults with specialized technical staff when necessary.
- Liaise and Support with other IT teams were necessary: Network/Infrastructure
- Records customer and problem information in PCI's ITSM Solution. Updates tickets with activities and closes tickets with resolution entered upon completion of the job.
- Resolves Incidents and Service Requests and escalates complex and/or high priority problems to the appropriate support groups for resolution.
- Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
- Procurement of, but not limited to: Computers, desktops, & printers
- Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.
- Performs other duties as assigned by Manager/Supervisor.
Specific Qualifications
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- 5 GCSEs or equivalent to include English & Maths or equivalent.
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- Desktop certifications preferred.
- Degree or equivalent gained in the field of IT/technology.
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