Role: Manage the daily operation of room rentals, from finding suitable tenants and processing bookings to coordinating arrivals, departures, payments, cleaning and tenant support. Help improve occupancy, rental income and operational efficiency.

Main responsibilities

Tenant enquiries and recruitment
- Find prospective tenants through Facebook groups, rental platforms, university contacts and other relevant channels.
- Respond to enquiries, share accurate room information and follow up with interested applicants.
- Review applications and required documents against approved tenant criteria.
- Explain prices, fees, deposits, facilities and house rules clearly before booking.

Bookings and cancellations
- Check room availability across apartments, booking platforms and calendars.
- Prepare offers and contracts using approved templates and obtain required signatures.
- Verify payments before confirming bookings.
- Process cancellation requests, date changes and early departures according to the agreed terms.
- Refer disputed refunds or deposit deductions to the manager.




- Update availability promptly and seek replacement tenants for cancelled bookings.

Check-ins, check-outs and cleaning
- Coordinate arrival and departure times, inspections and key handovers.
- Organise cleaning schedules across apartments and rooms.
- Ensure cleaners have keys, supplies and clean bedding, and know their tasks and deadlines.
- Record room conditions, missing items, damage and maintenance needs.
- Confirm rooms are ready before the next tenant arrives.

Tenant management and complaints
- Maintain clear, professional communication with tenants throughout their stay.
- Share house rules, payment reminders and notices about visits or maintenance.
- Record complaints, coordinate solutions and follow up until resolved.
- Escalate serious or repeated issues to the manager.
- Keep agreements in writing and protect tenant information.

Payments, dashboards and reporting
- Track rent, administ

📌 Real Estate Agent (España)
🏢 Northlight Real Estate
📍 España