NN Digital Hub is a subsidiary company of NN Group located in Madrid, Spain.

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We deliver IT services and solutions for the different international Business Units.Service Delivery ManagerYour responsibilities:Responsible to guarantee that IT services are provided on a stable manner to internal and external customers using advance monitoring (Health/Performance monitoring, APM, AIOps, DEM, …) and reporting techniques.Act as a link between IT and business, collaborating with other departments/squads, BU’s/customers and service providers to assure IT services works according to Business requirements and meet SLAs agreed with businessManage first level of support to users: 1st line (ServiceDesk) and 2nd line (End User Computing)Assist PO’s in their Customer Service meetings.Defines the release management process objectives (including KPIs and critical success factors) and policies for configuration, integration, testing,



completeness and consistency within group policies.Creates and tracks the release improvement process to be applied within its IT Product domain.Consults with production teams on implementing release management, conducting audits to address failures and meet policy.Formalizes and oversees a release plan that covers integration testing, user acceptance testing, documentation and associated operational procedures, such as system management instrumentation, support procedures, run book procedures, service catalog, configuration management database (CMDB) and rollback planning.Applies technical and administrative direction and oversight for the life cycle of release items.Works closely with Architecture & Platform managers and Product managers to plan releases and manage the release schedule, taking into consideration associated business and technical risks.Assists in coordinating cross-Product release processes between development and p

📌 Service Delivery Manager (Madrid)
🏢 NN Digital Hub Iberia
📍 Madrid