Overview As a strategic operations leader, you will shape the global, AI-enabled Customer Success function and drive value across markets. You will replace fragmented local practices with scalable, global ways of working while staying responsive to local realities. You’ll own data-driven initiatives, design AI-first use cases, and coordinate cross-functional programs with high visibility. This role offers real ownership, impact at scale, and the chance to build a data/AI-first CS organization from the ground up. Compensaciones / Incentivos Healthcare insurance Wellness programs Generous time off Local perks (varies by location) Career growth opportunities Remote work and flexible hours Responsabilidades Design and help launch the global Customer Success function focused on insights, productivity, and best practices Define, test, and roll out AI-first CS use cases with prioritization and measurable adoption Lead data analytics and modelling with focus on Retention and Growth Manage data queries and data management topics using tools like Superset, Tableau; SQL; contribute todashboards Apply machine learning techniques (prediction models, clustering, decision trees) and build financial/business models Support strategic projects across markets, scale experiments globally, and align with in-market stakeholders Act as TPM for initiatives,



coordinating timelines, risks, and follow-ups Package insights for stakeholders and lead working sessions with teams Collaborate with data engineering and product/operations to improve live processes Communicate progress and directions to cross-functional stakeholders Requisitos principales 3–5 years in strategy, operations, analytics, or project management Quantitative educational background (Data Science/Statistics/Math/CS/Finance) ideally Experience handling large data sets; editing/creating dashboards (Superset/Tableau) SQL and DBT experience; prior BI work with databases Desirable: Python modelling and data science knowledge (clustering, regression, decision trees, xgboost) Experience designing and implementing advanced analytics (data prep, feature engineering, model validation) Background in business analysis and forecasting; budgeting experience isa plus Interest in applying AI to Customer Success operations Proven collaboration with multicultural teams and strong communication Fluent in English; other languages (Spanish/Portuguese/Polish) are a plus Remote-first role; ideally based in Spain; eligibility to work in location ambition and ownership cross-functional collaboration clear communication Superset Tableau SQL

📌 Global Strategy Analyst - Customer Success (Remote Friendly) - Barcelona
🏢 Jobrapido
📍 Barcelona