Digital Experience SpecialistAbout the RoleWe’re looking for a strategic digital professional with strong UX intuition and exceptional project management skills. As a Digital Experience Specialist within the Customer Experience team, you’ll lead the UX implementation, content publishing, and project execution for a suite of customer-facing platforms, most notably our Support portal and Identity University. This role blends user-centered design thinking, cross-functional project management, and website management to deliver cohesive, on-brand, and high-performing digital ecosystems. You will be instrumental in shaping intuitive, elegant, and frictionless digital experiences that empower our customers and ensure they find value, clarity, and continuity in every interaction.

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The adecuado candidate is not only enthusiastic about the creative side of UX, but the operational side as well.



They should have a deep understanding of the importance of scalability in enterprise-level digital experience management and keen understanding of how UX decisions directly support business outcomes.
What You’ll DoUX & Experience Design Partnership
- Manage content publishing and UX projects for properties in our customer ecosystem, ensuring a seamless and customer-centric digital journey.
- Participate in and influence front-end experience design decisions with a customer-first approach that prioritizes accessibility, clarity, and user value.
- Understand and optimize digital customer journeys, identifying friction points and driving solutions to improve overall customer satisfaction and task success.

Web Experience & Asset Management
- Work closely with internal developers and external digital agencies to create, refine, and deploy web assets that strictly align with our brand standards.
- Own the planning, testing, and execution of digital content and des

📌 Digital Experience Specialist (Madrid)
🏢 Canaan Partners
📍 Madrid