This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Environmental Conditions
Office
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a integral scale. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Join our Global Service and Support organization as a Senior Service Support Representative at Thermo Fisher Scientific. In this important role, you'll enhance customer satisfaction by ensuring timely and accurate processing of service-related activities while supporting our mission to make the world healthier, cleaner, and safer. You'll serve as a key liaison between customers, field service engineers, and internal departments, managing a variety of administrative and operational tasks that directly impact customer experience and business success.
You'll process service orders, manage contracts,



coordinate with field teams, and maintain critical customer data. Your role will be essential in supporting service delivery, ensuring accurate documentation, and facilitating smooth operations across our organization. You'll have the opportunity to contribute to process improvements while maintaining high standards of customer service and operational excellence.
Minimum 2 years of experience in customer service or order administration, preferably in a service environment
Preferred Fields of Study: Business Administration, Life Sciences, or related field
Proficient knowledge of SAP or equivalent ERP/CRM systems
Strong verbal and written communication skills with demonstrated customer service excellence
Advanced proficiency in Microsoft Office Suite, especially Excel, Word, and PowerPoint
Fluency in English required; Experience processing quotes, contracts, and service orders
Strong data management and documentation skills
Ability to maintain service level agreements (SLAs) and meet performance metrics
Ability to travel occasionally for meetings and training

📌 Remote French-Speaking Customer Service Representative (Madrid)
🏢 Thermo Fisher Scientific
📍 Madrid