Work model: On-siteEmployment type: Full-time.Start: asapDUTIES AND RESPONSIBILITIES:- Handle incoming customer interactions through multiple channels (phone, email, chat, voicemail, or automated alerts).- Record and update customer details and case information in the call or ticket management system.- Provide timely responses and effective resolutions in line with established service level agreements (SLAs).- Maintain up-to-date knowledge of company products, services, and client-specific applications.- Identify and elevate complex or unresolved issues to the appropriate internal teams or supervisors when necessary.- Follow established processes, procedures, and quality standards for service delivery.- Complete required administrative tasks accurately and on time.REQUIREMENTS:- Native or fluent in Finnish (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency.- Strong customer service orientation,



with the ability to actively listen and understand customer needs.- Ability to take ownership of cases and see them through to resolution or appropriate escalation.- Excellent verbal and written communication skills, with adaptability to different customer situations.- Basic technical knowledge of IT systems, such as Windows, Microsoft Office, and internet configurations.- Strong problem-solving skills, attention to detail, and ability to work in a team-oriented environment.OFFER:- Excellent remuneration package based on experience, skills and performance- Full paid training on the company and the project- Career development programs, specialized courses, and language classes- Dynamic and creative team with a positive and friendly atmosphere- Guidance and tools to reach career potential- Work schedule: Monday to Sunday from 09 AM - 06 PM (39 hours a week)- Office in the centre of Malaga#J-18808-Ljbffr

📌 Finnish-Speaking Fashion Support Consultant (Málaga)
🏢 Personalbuero U Herrmann
📍 Málaga