We're partnering with a leading general customer experience provider to recruit Support Specialists for a remote role based in Portugal.

Se pueden requerir diversas habilidades interpersonales y experiencia para el siguiente puesto. Por favor, asegúrese de consultar la descripción a continuación con atención.

In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries. You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience.

Your Role:
- Provide customer support via phone and email, ensuring a professional and friendly experience
- Assist with inquiries related to orders, deliveries, payments, and returns
- Troubleshoot customer issues and provide clear, effective solutions
- Act as a point of contact for external sellers, supporting their questions and needs
- Provide information about digital products and platform services
- Escalate and route more complex issues to the appropriate internal teams




- Maintain accurate records of customer interactions and follow internal processes

Your Qualifications:
- Fluent in Dutch (spoken and written) with good English skills
- Previous experience in customer support or service roles is an advantage
- Strong communication and problem-solving skills
- Comfortable working with digital tools and customer management systems
- Ability to work independently in a remote environment
- Customer-focused mindset with attention to detail

The Offer:
- Remote position within Portugal
- Full-time xghoner contract with a 40-hour work week
- Paid training (6 days, 8 hours per day) with structured onboarding
- Training compensation provided upon successful completion
- Base salary + meal allowance
- Holiday and Christmas allowances paid monthly
- Optional accommodation support (if applicable)
- Health insurance from day one
- 22 days of paid annual leave + Portuguese public hol

📌 Support Specialist (Barcelona)
🏢 Encaja Talent
📍 Barcelona