Still in Denmark? This role is in Barcelona, Spain and the move is paid for. €20,000 EUR gross anually.

¿Es este su próximo empleo? Descúbralo leyendo la descripción completa a continuación y no dude en enviar su candidatura.
Where this job is
To be clear before you read on: the job is in Barcelona, Spain, not in Denmark. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers
- Relocation payment €500 reimbursed after month 1

What you'll earn in Spain
€20,000 EUR gross anually

One honest note on Barcelona: rents are higher than in Lisbon or Sofia, so budget accordingly.

The role
The Customer Service Team Leader will lead and develop a team of customer and consumer service representatives, ensuring high service standards and strong operational performance. The role focuses on team management, KPI and SLA monitoring, performance improvement, escalations and collaboration with Quality and senior operational stakeholders. The position also supports training,



reporting and continuous improvement initiatives. Work schedule: Mon-Fri 09 AM 6 PM In short: Team Leadership + Customer

Day to day that means the Customer Service Team, leader will lead and develop a team of customer and consumer service representatives, ensuring high service standards and strong operational performance. The role focuses on team management, KPI and SLA monitoring, performance improvement, escalations and collaboration with Quality and senior operational stakeholders. The position also supports training, reporting and continuous improvement initiatives. Work schedule: Mon-Fri 09 AM 6 PM In short: Team, leadership + Customer Service, operations + KPI/SLA Management + Performance, and improvement + Consumer Experience.

What you need
- Strong communication and feedback skills
- Salesforce or CRM experience
- Ability to analyse KPIs and performance data
- Experience with customer service process

📌 Danish Team Leader – Relocate from Denmark to Barcelona
🏢 CloserHire
📍 Barcelona