Overview As Lead Management Team Lead, you will serve as a player-coach, personally qualifying inbound leads while guiding a team of specialists. You’ll own day-to-day operations, ensure SLA adherence, and uphold CRM data quality and pipeline accuracy. You’ll collaborate with Marketing, Engineering, and Sales to improve lead response and handoffs, shaping a high-performing, data-driven lead management function. This remote role (Spain or Italy) offers a chance to influence process, culture, and commercial rigor at scale. Responsabilidades * Lead, coach, and develop Lead Management Specialists; set performance expectations and provide growth opportunities * Run regular 1:1s, team huddles, and performance reviews; give real-time coaching on qualification calls and CRM discipline * Own scheduling, workload balancing, and coverage to meet SLA commitments * Onboard new hires with training on qualification frameworks, CRM standards, quoting, and escalation * Identify skill gaps and coordinate targeted development with Sales Enablement and Marketing * Maintain accountability and a culture of continuous improvement and commercial curiosity * Manage personal inbound lead qualification workload across web forms, chat, and phone within SLAs * Conduct structured discovery, qualify leads,



create Opportunities with proper ownership * Provide budget quotes within templates and guardrails * Escalate complex qualification scenarios and route appropriately * Ensure CRM data quality; audit lead records, opportunities, quotes, and dispositions * Monitor funnel metrics: response times, qualification rates, conversion, and Won/Lost alignment * Collaborate with Marketing on lead quality, campaign alignment, and customer trends * Act as primary liaison between Lead Management, Sales, Engineering, and Marketing leadership * Escalate complex product or pricing questions and ensure timely resolution * Partner with Sales Enablement on talking points and competitive intelligence * Document and maintain standard operating procedures for Lead Management Requisitos principales * Bachelor’s degree preferred (Business, Sales, Marketing, Engineering, or related) * 3–5 years in lead management or related commercial roles * At least 1 year in a team lead or senior IC role * Experience coaching peers in a sales/commercial environment * Track record of meeting or exceeding targets * Fluent in English; Fluent in Spanish and Italian * Strong written and verbal communication * High attention to detail and CRM discipline * Ability to manage competing priorities * Salesforce CRM experience including reporting and dashboards * CRM data quality management * Qualification frameworks and intake processes

📌 Team Leader - Lead Management (Madrid)
🏢 Ingersoll Rand
📍 Madrid