Job DescriptionOmega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience leveraging technology for marketing and driving innovative customer relationships. We are currently looking for a Technical Lead to join our teamMain TasksProvide support to the sales and functional team in assigned accounts when technical knowledge of the solution is required: Support the PM/DM in technical leadership on the project, bringing comprehensive technical knowledge of the platform and identifying the best solution to meet the project's functional demands.
Detect and notify risks in the technical management of project/client profitability.
Ensure the smooth progress of the project in terms of Scope, Schedule, and Costs.
Alerting and anticipating possible deviations to the Project Manager/Delivery Manager.
Ensure the fulfillment of the project's technical objectives.
Ensure compliance with the agreed software quality standards with Omega's Technical Management.




Supervise the effort estimations of the development and support team during the testing phase of a project.
Collaborate with the PM/DM in project demos for the client.
Ensure the final delivery of technical documentation for a project.
Participate in the development and training of the technical team, advising them to improve their technical skills. Collaborate in Omega's community of practice, providing thought leadership, training, and mentoring to other collaborators to develop technical capabilities.
Experience3+ years participating in the full lifecycle of Salesforce.Experience in Salesforce.com projects.
Sales Cloud, Service Cloud, Marketing Cloud, Experience with agile methodologies.
High level of English.
What do we offerPermanent contract.
We make it easy.
Home Office.
Health insurance.
About usOmega CRM, a Merkle Company, is a integral digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, techn

📌 Senior Technical Team Lead (Madrid)
🏢 Merkle Italia
📍 Madrid