Our customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers' productivity.
Requirements
We are seeking a Customer Support Engineer to join our team for this opportunity out of Mexico
Job Summary: Provides technical support covering the full life cycle of client's products to external customers and partners.
Diagnoses and debugs technically complex software in networked and virtualized environments.
Isolates and resolves problems in customer configurations and deployments. Reports product flaws or reliability limits to engineering.
Strong customer-facing communication skills, with the ability to explain complextechnical issues clearly and professionally
Experience supporting secure remote access technologies (e.g., RDP, SSH)
Working knowledge of network fundamentals (TCP/IP, DNS, ports, firewalls) related to secure connectivity.
Experience managing high-severity, security-sensitive cases and driving them toresolution with appropriate urgency.




Comfortable working in 24x7 operational environments, including rotational shiftsand after-hours coverage.
Familiarity with certificate-based authentication, PKI, or TLS trust chains
Experience supporting Windows Server and/or Linux administrative access
Knowledge of Active Directory / LDAP in privileged access contexts
Exposure to cloud infrastructure access (AWS, Azure, GCP)
Job responsibilities
Communication Skills
Good standard of verbal and written English and a professional telephone manner.
Can convey technical information at the appropriate level for any audience.
Strives to empathize, advocate for, and maintain positive relationships with colleagues and customers.
Approaches challenges with a proactive problem-solving mindset, independently analyzing complex customer issues and proposing resolutions.
Committed to providing excellent customer experiences with a strong focus on empathy and advoc

📌 Customer Support Engineer7 (La Mancha)
🏢 GlobalLogic
📍 La Mancha