Our customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers' productivity.
We are seeking a Customer Support Engineer to join our team for this opportunity out of Mexico
Provides technical support covering the full life cycle of client's products to external customers and partners.
Diagnoses and debugs technically complex software in networked and virtualized environments.
Isolates and resolves problems in customer configurations and deployments. Experience supporting secure remote access technologies (e.g., Working knowledge of network fundamentals (TCP/IP, DNS, ports, firewalls) related to secure connectivity.
Experience supporting Windows Server and/or Linux administrative access
Exposure to cloud infrastructure access (AWS, Azure, GCP)
Good standard of verbal and written English and a professional telephone manner.
Committed to providing excellent customer experiences with a strong focus on empathy and advocacy.




Additional written and spoken languages (French and other European languages) are an advantage but not essential.
Learns rapidly through both formal and informal training.
Exciting Projects: Come take your place at the forefront of digital transformation Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our integral centers or client facilities
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.
We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
Professional Development: Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salari

📌 Customer Technical Support Engineer (Toledo)
🏢 GlobalLogic
📍 Toledo