Transcom is a general community of customer experience experts – nimble, driven, and committed to the brands we serve. Join us as an Operations Manager, where you'll lead new client accounts, drive growth, and collaborate with top-performing teams to deliver outstanding results.
What's in it for YOU
International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one
Continuous development through our internal learning platforms and external training
Modern and comfortable office and relaxing spaces to take a break;
Life-work balance
Corporate benefits and discounts
To be successful in this role, the following is needed:
Previous experience of CX and/or BPO environment at Operations Manager or similar level
Experience in Team management
Able to manage profit and loss
Strong verbal and written communication skills
Ability to build lasting relationships with internal stakeholders
Skilled at working with clients and their needs
Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support.
C1 or native written and spoken proficiency in Spanish and English.
Additional languages such as German or Dutch would be a bonus.
Closing date for applications is Sunday 11th October 2026.
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, r