Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.
Founded in 2015, Perk has grown into a integral company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. As an Implementation Specialist at Perk, you'll guide Premium and Pro customers across the Italian and other Perk emerging markets from signup to launch. You'll learn how each customer works, configure the platform to meet their needs and lead a rollout that helps their teams adopt it with confidence.
Working closely with customer stakeholders and internal teams, you'll bring together platform configuration, technical coordination, training and change management to set each customer up for long-term success.
That means listening closely, making practical recommendations,



managing projects with care and working across teams to solve problems. We're curious about technology and use data, feedback and AI tools to keep improving how we work.
Use your understanding of each customer's needs and data-driven best practices to recommend a practical rollout approach that supports adoption across their organisation.
Deliver tailored training for key stakeholders, including company-wide and executive audiences where needed.
Keep accurate records of customer requirements and decisions, using tools such as Gong and AI assistants to improve follow-up, ensure zero loss of customer data and reduce administrative work.
Use feedback, data and coaching to keep improving the customer onboarding experience and your own approach.
Take on additional projects related to IS Team alignment with other departments. Ensure that project team members have a clear understanding of timelines, tasks, risks and issues.
Full professional prof

📌 English-speaking Technical Support Advisor (Barcelona)
🏢 Perk
📍 Barcelona