About Cigna HealthcareCigna Healthcare is a general health service company dedicated to transforming healthcare. Our mission is to improve the health, well-being, and peace of mind of those we serve. Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. About the role - IBM i / AS400 Production Support Analyst (L2)This role is responsible for providing first-line and Level 2 application support for business-critical applications running on the IBM i (AS400) platform.
The analyst will focus on incident resolution, service request fulfillment, monitoring, operational support, troubleshooting, and customer communication to help ensure stable and reliable business operations. Over time, the role provides opportunities to develop deeper IBM i technical knowledge, SQL skills, and application support expertise. You will support the Policy Administration System running on IBM i, ensuring smooth day-to-day operations and stability, particularly across overnight batch processing and critical transaction windows.




The role operates within an Agile and ITIL-aligned environment, working closely with support, development, infrastructure, and business teams to investigate issues, coordinate resolutions, and improve service quality.
Key ResponsibilitiesIncident & Request ManagementManage incidents and service requests through ServiceNowPerform initial investigation, diagnosis, and triage of reported issuesEnsure tickets are updated accurately and resolved within agreed service levelsEscalate issues appropriately when additional expertise is requiredProvide timely updates to users and stakeholders regarding ticket progressSupport users in resolving application-related issuesApplication Troubleshooting & AnalysisInvestigate incidents using available support tools, logs, reports, and system informationGather relevant information to identify the cause of issuesApply logical problem-solving techniques to diagnose faults

📌 Senior Customer Service Technical Specialist (Madrid)
🏢 Cigna Health And Life Insurance
📍 Madrid