We’re looking for a Retention Manager to join our international fintech team and take ownership of merchant retention, portfolio growth, and long-term client relationships. If you understand payments, know how to spot churn risks before they become a problem, and can turn existing merchant relationships into sustainable growth, we’d like to hear from you. What you’ll do: * Manage and develop relationships with existing merchants * Monitor merchant activity, transaction volumes, revenue, and payment performance * Identify churn risks and build retention plans for at-risk accounts * Reactivate inactive or declining merchants * Identify upsell and cross-sell opportunities * Help merchants increase volumes and expand their use of our payment solutions * Coordinate with Sales, Finance, Analytics, Technical Support, Compliance, and Operations * Handle merchant escalations and drive issues through to resolution * Track portfolio performance and report on retention, churn, reactivation, and growth What we’re looking for: * 2+ years in Retention, Account Management, Customer Success, Sales,



or Business Development * Experience in iGaming, fintech, PSPs, acquiring, payment processing, high-risk payments, or related industries * Strong commercial mindset and confidence working with numbers * Good understanding of transaction volumes, conversion/approval rates, and payment performance * Strong negotiation and relationship management skills * Proactive approach: you don’t wait for a merchant to tell you they’re leaving * Professional English * Strong Excel / Google Sheets and CRM skills Your key KPIs will include: We’re looking for someone who can combine strong merchant relationships with data and commercial thinking. You’ll have real ownership of your portfolio and a clear goal: keep valuable xqziphu merchants active, growing, and engaged with us. What we offer: * Competitive salary + performance-based bonuses tied to clear and measurable results * A strong international team

📌 Retention Manager (Castilla y León)
🏢 BigIdea FinTech Group
📍 Castilla y León