We're partnering with a leading general customer experience provider to recruit Support Specialists for a remote role based in Portugal.

In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries. You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience.

Your Role:

- Provide customer support via phone and email, ensuring a professional and friendly experience

- Assist with inquiries related to orders, deliveries, payments, and returns

- Troubleshoot customer issues and provide clear, effective solutions

- Act as a point of contact for external sellers, supporting their questions and needs

- Provide information about digital products and platform services

- Escalate and route more complex issues to the appropriate internal teams

- Maintain accurate records of customer interactions and follow internal processes

Your Qualifications:

- Fluent in Dutch (spoken and written)



with good English skills

- Previous experience in customer support or service roles is an advantage

- Strong communication and problem-solving skills

- Comfortable working with digital tools and customer management systems

- Ability to work independently in a remote environment

- Customer-focused mindset with attention to detail

The Offer:

- Remote position within Portugal

- Full-time contract with a 40-hour work week

- Paid training (6 days, 8 hours per day) with structured onboarding

- Training compensation provided upon successful completion

- Base salary + meal allowance

- Holiday and Christmas allowances paid monthly

- Optional accommodation support (if applicable)

- Health insurance from day one

- 22 days of paid annual leave + Portuguese public holidays

- Opportunity to grow within an international and fast-paced environment

📌 Support Specialist - Dutch Speaking (Barcelona)
🏢 Encaja Talent
📍 Barcelona