Overview

As part of a cross-functional team, you will shape how we onboard, engage, and retain PMS customers across multiple markets. You’ll build scalable, data-driven CS operations to reduce early churn and align local execution with global strategy. You’ll translate product priorities into actionable local actions while improving processes and KPIs across Feegow, Clinic Cloud, GIPO, MyDr, and future PMS products. This is a hands-on role with strategic impact, blending project management, customer success, and operational excellence at scale.

Compensaciones / Beneficios

- Healthcare insurance
- Wellness programs
- Generous time off
- Local perks (meal vouchers, transport allowances, parental leave)
- Career growth opportunities
- Remote work and flexible hours

Responsabilidades

- Define and evolve the PMS CS operating model for onboarding, engagement, retention, and churn prevention across PMS products and markets
- Revamp onboarding templates, rolling them out across markets and acquired companies
- Lead the early-churn initiative with a three-tier touchpoint model, moving from manual to CRM automation and migrating processes from HubSpot to Salesforce
- Build the PMS CS performance layer with KPIs, dashboards, and cohort views in collaboration with BI, CRM/Ops, and Retention teams
- Standardize governance and ways of working across markets to fit a data-driven global model




- Translate product priorities into local execution while surfacing local realities to product/global teams
- Track performance and risk across PMS CS initiatives and manage spend
- Contribute to broader Clinics/Enterprise CS strategic projects

Requisitos principales

- Experience in project/program management, CS, or operations in a multi-product/multi-market business
- Exposure to SaaS, healthcare, or B2B operations; experience in two is a plus
- Understanding of onboarding, retention/farming, churn prevention, and customer journeys
- Data proficiency: KPI definition, reporting, and dashboard requirements; collaboration with BI
- Experience across multiple markets or general/local operating models; translating priorities between global and local
- Hands-on experience with CRM tools (Salesforce, HubSpot) and data-supported decision-making
- Ability to operate in ambiguity across products and markets and coordinate with multiple stakeholders
- Strong communication, trust-building, and stakeholder management across product, local leadership, BI, and retention
- Fluency in English; Spanish/Portuguese a plus

- Clear communication
- Cross-functional collaboration
- Strategic thinking with execution focus
- CRM (Salesforce, HubSpot)
- KPI definition and reporting
- Dashboards and cohort analysis

📌 Global Project Manager - Customer Success PMS (Clinics/Enterprises) - Docplanner (Barcelona)
🏢 Docplanner
📍 Barcelona