About the Role

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We are looking for a German Speaking Customer Service Specialist to join an international team in Sofia, Bulgaria.

In this role, you will support German-speaking customers with billing-related inquiries while delivering a professional and customer-focused experience. This is a great opportunity for someone with strong communication skills who would like to develop their career in an international environment.

The position is initially on-site in Sofia , with the possibility for top performers to move to a hybrid work model after 4 months .

Location: Sofia, Bulgaria
Work Model: On-site (for top performershybrid work model after 4 months) Working Schedule: Monday to Saturday - Rotating shifts between 09:00 and 21:00

Compensation & Benefits

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- Base Salary: €1,636.14 gross/month × 14 salaries in a year

- Billing Skills Bonus: €102.25 gross

- Unlimited Sales Bonus: Top performers can earn more than €1,000/month

- €1,000 Signing Bonus ( €500 after training -€500 after 6 months)





- Relocation Support:2 weeks of Airbnb accommodation, Up to €255 reimbursement for flight ticket expenses , paid with the first salary

- Additional Benefits: Monthly meal vouchers, Private health insurance, Fully covered Multisport card

What You'll Do

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- Support German-speaking customers with questions related to invoices and billing.

- Deliver friendly, clear, and professional assistance to customers.

- Explain billing details and assist customers in resolving any related concerns.

- Ensure a positive customer experience through effective and professional communication.

- Collaborate with team members to provide smooth and efficient customer service.

What We're Looking For

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- Strong proficiency in German C1/C2 .

- B1/B2 levelin English

- Customer-focused and solution-oriented approach.

- Ability to work in a structured and professional environment. xghoner

- Willingness to work on-site in Sofia.

If you speak German and are looking for an international career opportunity in Sofia, Bulgaria , we'd love to hear from you.

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📌 German Market Customer Service Specialist (Madrid)
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