In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. as a Technical Product Expert on our team, you will:

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- Provide technical support and assistance to customers via e-mail and phone.

- Addresses, responds and resolves to customer inquiries on products and services, including installation, operational functions, troubleshooting and maintenance.

- Provide response in a timely manner to customers queries and focuses on building close long-term client relationships.

Key Responsibilities & Tasks

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- Delivers training to OEM´s and assemblers as per request and business needs.

- Deploys high level knowledge in the market and collect information for corrective action & improvement.

- Takes control of OEM´s claim by escalating to key company areas if necessary.

- Coordinates with Supply Chain department for parts pick-ups and replacement shipments.

- Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

- Consults with users to determine steps and procedures taken to identify and resolve the problem.

- Prepares customer reports to track progress on improvement actions





- Performs other related duties as assigned.

Required Skills

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- Bike industry or mechatronic background is important

- Excellent verbal and written communications skills

- Excellent interpersonal and computer skills

- Proficient in customer focus skills

- Professional and pleasant telephone and face to face manner

- Availability to travel and visit customers when required

- Strong analytical and problem-solving skills

- Excellent time management and organizational skills

this Is a Great Match If You

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- Are proficient or bilingual in German plus an advanced level of English

- High School graduate or Higher

- Have customer care skills – ability to listen to and understand xqbhyrx the customers' need

- At least 3 years' experience in customer service environment

- CMS Office Package / MS Dynamics 365 / SAP

- Logistics knowledge / Training Skills / Innovation skills

In this role, we offer benefits that help support your unique lifestyle:

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- Full-time 39 hours/week permanent contract

- Schedule: Monday to Friday, 09:00 - 18:00

- Salary package: €22,500 gross/year + up to €2,400 gross/year in bonus

- Barcelona office or 100% remote anywhere in Spain

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses

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📌 German Speaking Technical Product Expert (Barcelona)
🏢 The lemon Consulting
📍 Barcelona