Run & Support Project Manager (Madrid)

Run & Support Project Manager (Madrid)

03 oct
|
HN Services España
|
Madrid

03 oct

HN Services España

Madrid

We are an international technology services company founded in 1983 and currently have over 2,000 employees in 5 countries: France, Spain, Romania, Portugal, and Luxembourg.

Si cree que es el candidato adecuado para la siguiente oportunidad, envíe su solicitud después de leer la descripción completa.
What are we looking for?
Responsibilities:

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- Lead Run activities for ISF infrastructure, ensuring high availability and operational stability

- Supervise incident resolution (L1, L2, L3) and ensure SLA/SLO compliance

- Coordinate major incident management (MIM) and communication with stakeholders

- Drive root cause analysis (RCA) and implementation of corrective actions

- Lead technical evolution projects, including:

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- Integration with enterprise security systems

- Infrastructure modernization and obsolescence management

- Optimization of performance, resilience, and maintainability

- Manage technical roadmap and prioritization of infrastructure initiatives

- Security & Vulnerability Management

- Coordinate remediation of security vulnerabilities (EVS / IVS) across platforms

- Ensure compliance with security standards, audits, and internal policies

- Drive coordination between security teams and technical teams to track and

- Validate risk, impact, dependencies, and rollback strategies

- Ensure compliance with IT governance frameworks and corporate procedures

- Coordinate complex changes across multi-country environments





- Coordinate infrastructure evolution of CI/CD toolchains and DevOps

- Ensure alignment between infrastructure and deployment pipelines

- Support automation and continuous delivery practices

- Manage and track user stories and technical backlog in Agile environments

- Use tools such as JIRA and/or Octane for backlog management and delivery tracking

- Collaborate with Product Owners and squads to ensure alignment between business and technical priorities

- Lead infrastructure-related initiatives following project lifecycle phases (initiation, planning, execution, monitoring, closure)

- Ensure adherence to governance processes, reporting, and decision bodies (e.g., Steering Committees)

- Provide structured reporting on risks, progress, and deliverables

- Manage stakeholders across IT, business, and security domains

- Stakeholder & Multi-country Coordination

- Coordinate activities across multiple countries and teams

- Act as a bridge between operations, engineering, security, and business stakeholders

- Ensure strong communication and alignment at all levels

Requirements:

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- Security: mTLS, SAML, vulnerability remediation processes

Work Model:

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- Hibrid. xqbhyrx

- Flexible hours, Monday to Friday.

We offer:

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- Career plan tailored to employee preferences

- Progression within the company

- Flexible working hours

#J-18808-Ljbffr

📌 Run & Support Project Manager (Madrid)
🏢 HN Services España
📍 Madrid

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