Customer Experience Specialist (CES) Transplant
At Sanofi, we are driven by one purpose – we chase the miracles of science to improve people’s lives. Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible.
We are an innovative integral healthcare company with a focus on immunology that extends to innovation in transplant medicine. Across different countries, our talented teams are determined to deliver a best-in-class customer experience using the best of digital, artificial intelligence and personal know-how. Our vision is to become leaders in the Transplant therapeutic area by collaborating with key partners to shape new SOC practices across the transplant continuum of care with innovative, clinically differentiated portfolio opportunities that offer organ preservation and extendedlife-years to patients with improved quality of life (QoL).
In this sense, we are investing in science to develop a pipeline of assets targeting new and important disease pathways across the transplant therapeutic area.
Collect continuous insights and competitive intelligence data from the field and share it with Sales, Marketing, Customer Engagement & Medical Teams to analyze market trends, evaluation of healthcare practice and competitor activities to adjust strategies as needed.
Develop customer-focused plans aligned to the Brand Strategy.
Orchestrate the unbranded campaign, leveraging Sanofi channels to raise awareness for better management of prevention, implementation, and monitoring patients in geographical area (including hematologists and other Specialties)
Develop a valuable relationship with HCPs based on quality medical information and ethical approach in compliance with the regulatory framework.
Achieve sales goals and qualitative performance parameters in the assigned area.
Develop and implement commercial,



customer-focused projects to optimize patient care in collaboration with our key customers.
Identify and execute plans aligned with the Brand Strategy and in close collaboration with Medical, Customer Engagement and other relevant functions.
Collect continuous insights and competitive intelligence data from the field and share it with Sales, Marketing, Customer Engagement & Medical Teams to analyze market trends, evaluation of healthcare practice and competitor activities to adjust strategies as needed.
Organize local symposia and workshops with the key customers.
Participate in local, national, and international meetings and symposia.
Ensure operating in accordance with Sanofi’s code of conduct and all applicable local laws and regulations.
Established experience as commercial representative . Demonstrated marketing, project management and digital competencies (i.e. implement omnichannel strategy…) and experience in key account management including mapping accounts, collecting insights, and establishing account plans for introducing new products at Hospital level.
Can work autonomously, learn fast and work in an Agile manner and integrate a TRT (Thoughtful Risk Taking) mindset.
Show commercial skills, Outstand networking capabilities and strong negotiating skills.
Ability to work in multiple projects and dynamically adjust priorities due to changing circumstances.
Agile learning accross the LCM.
Office package, advanced level, CRM and others, omnichannel approach, Power BI, AI tools and others.
Data analytics.
Bachelor's degree in Science preferably (Pharmacy, Biochemistry, Biology, Chemistry…). Ideally complemented with a commercial training or master.
Valid driver’s license.
Spanish native language.
English (reading and understanding, speaking highly desired).

Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
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